I'm absolutely fuming!
I recently sent my pride and joy... my ipod... to www.appleipodrepair.co.uk to be fixed. I was having difficulty switching it on and off, and I figured the click wheel was faulty. I stumped up the £29.99 for the replacement click wheel and the £5 or so that was needed to get it there by registered delivery. All good.
Having received it, they called me up and told me that there was nothing wrong with the click wheel, that something else was wrong and that this would cost me another £50 to fix. Did I want to go ahead with it?
I wasn't happy, but I felt that they had me over a barrel. I paid the extra £50 and let them get on it with it.
Fast forward to the ipod arriving. It had been sent by Royal Mail Special Delivery as they'd promised, but unlike the bomb-proof package I'd sent them, I got back a skimpy plastic bag with only the back of the ipod protected by bubble-wrap.
The first thing I noticed was that they'd damaged the case when opening it up. I've got a scratch where a screwdriver has slipped.
The battery was flat, so I set it charging. I was horrified to then discover that the screen was damaged; There is a semi-circle of damage running from the bottom left hand corner to the bottom right hand corner. The screen looks like it has been bent or something and there are dead pixels along the line.
I got in touch with the company to see what could be done about the damage and their single response was that it was already damaged when they'd received it and that they considered the damage to be minor. End of story.
The only ray of sunshine is that I am now able to switch the ipod on and off at will.
My recommendation is to steer well clear of these cowboys
On the Triple-B I give www.appleipodrepair.co.uk a zero. Oh, I can't can I... there isn't a zero. In which case they get a very generous 1. Don't touch them with a a barge pole!
Aren't you proud of me... I didn't swear once!